=Responsibility of the Owner=
The Owner, Zamaica t/as Zamaica Events and Hampers, will provide the Client with our Event Service Guideline that they can review and choose from that would suit their event needs.

The Owner also offers free initial consultation with the Client to discuss their event needs further and assist them to decide as to what options they have to choose from. This initial consultation will only be for 2 hours max and will only be a one-off.

Once the initial non-refundable deposit has been made, the Owner can start reviewing their Client’s needs and communicate their progress depending on the type of service they have requested.

=Resposibility of the Client=
The Client can fill out an Appointment Form according to the type of Service they’d like on the following link: Event Services or they can call the Owner on 0432 603 767 or send an email to [email protected]

The Owner will be in touch and would provide the Client with the Event Service Guideline that they can review and choose from. 

Free initial consultation will be provided by the Owner in accordance to both parties availability

The Owner will provide a Price Guideline for the Event Service options and will issue an Initial Service Contract.

The Client will be required to pay the initial non-refundable deposit of 25% of the Contract Price within 7 days from the Issue Date in order to secure the booking. 

This Initial Contract Price is subject to change once the Owner has discussed further requirements with the Client and the Client agrees or the Owner has further requests that is not included in the agreement.

During the process, the Owner will make the arrangement on behalf of the Client in organising contractors/3rd party vendors but the third party contract will be between the Client and the 3rd Party Vendor and any liabilities will be between these two parties and not the Owner.

=Agreement=
This agreement and contract to perform is subject to proven detention by pandemic, illness, accidents, acts of mother nature (eg flood, bushfire) or any other legitimate condition beyond control to the Owner, the Client, event location or event purpose.

The agreement also serves as a waiver of responsibility. The Owner does not accept responsibility for any damages incurred before, during, or after engagement by either party.

=Loss and Damages=
The Client is responsible for any equipment damaged or stolen from or during the Event

=Insurance=
Any involvement by the Client or their partner or their guests during the set-up or pack down where injuries are sustained will be the Client’s responsibility.

=Payment=
For any of these services, the initial non-refundable payment of 25% of the Contract Price Total and must be paid within 7 days from the Contract Issue Date.

Depending on the timeline between the Contract Issue Date and the Event Date, the following applies but subject to change according to the progress of the Event Service provided by the Owner, for example, to secure the requested vendors or purchase of supplies:
– 50% of the Contract Price Total must be paid when the 1/2 way mark is reached 
– 75% of the Contract Price Total must be paid when the 3/4 way mark is reached
– The full payment of the Contract Price is required 30 days prior to Event Date and can override the terms above if the timeframe is shorter than 30 days.

Failure to make the full payment of the balance will forfeit deposit and cancel the engagement.

=Bond=
Bond is requested by all vendors and needs to be bank transferred 7 business days prior to the event date and the Primary Client’s credit card details are also required for additional security.

Failure to provide the bond will delay the set-up and delivery of the vendors and these vendors has the right not to release their Products for hire or perform the services they’ve been requested to do until the bond has been received and the credit details has been provided

=Refunds=
No refunds will be made due to breach of contract by the Client. If the event above is cancelled within 30 days of the event date, the Client is responsible for the full balance of contract.

Responsibility of the Owner

All Products for Hire out by the Owner, Zamaica t/as Zamaica Events and Hampers, should be deemed property of the Owner.

The Owner will notify the Client of the Products availability when they request for a quote but will only be liable to secure the Product for the Client’s event date once the Client accepts the booking agreement and place a deposit.

Please note that the Owner has the right to override and take other bookings for that Event Date should the Client not make the full payment 14 days prior to the event date and/or after being sent a payment reminder by the Owner.

The Owner is willing to take new bookings within the 14 days based on their availability for the event date and the Client is able to make the full payment to secure the booking.

The Owner has the right to refuse to release the products until the payment has been fully receipted either in cash or via bank transfer. It is the Client’s responsibility to ensure that the Owner has successfully received the payment prior to any release of Products for Hire.

NOTE: the refundable bond will also be required prior to the release of the product for hire on the day.

The Owner will state any existing minor imperfection of the Product/s prior to their booking. During the pick up by the Client or the setup and/or delivery of the Products for hire by the Owner, the Client must inspect and state the imperfections they see on the Products to the Owner as any further damage could result to the Client being liable for it.

The Owner has also placed their logo on each item that will not affect the use of the Product and the Client should ensure that they are kept intact to ensure the Product the Client is returning belongs to the Owner.

Responsibility of the Client
In order for the Owner to take any action, the Client must fill out the Contact & Event Details Form which will provide the Owner details of the Client’s initial event requirements.

The Owner will then contact the Client to discuss their plans further and request for the Client to go through the Product for Hire Catalogue and either advice the Owner of what they would like to order or submit a “Request for Quote” on Products of their choosing.

=Free Quote=
The Owner will issue a free Quote to the Client on the total Product Hire costs, delivery and collection by the Owner and/or their Contractors, and if agreed, the initial cost of Event Styling, Event Day Co-Ordinating or Event Planning Services. Further charges may apply for the Event Styling, Event Day Co-Ordinating and Event Planning according to the terms and condition below.

The free Quote is only valid for 14 days from the Quote Issue Date. Any quote request issued within 14 days prior to the event date will only be accepted based on the availability of the Owner and full payment of the quoted applies.

The Client must ensure that they are familiar with these terms and conditions of the Owner before they agree to go ahead.

Please refer to the below for more information regarding payment, bond, changes to bookings and cancellation

=Representative=
Representative is the person who the Client wants to act on their behalf after the initial agreement and whom has been approved by the Owner to act on behalf of the Client.

The Client must notify the Owner of such change request by email only on [email protected] and must acquire the Owner’s approval first before proceeding.

The Owner has the right to reject such change request at any given time and revert the responsibility back to the Client should the Representative cannot comply with their responsibility or act against the terms and conditions including making payments or if they don’t respond to the Owner’s queries in a timely manner. Overall, the Client will remain the Primary Client who made the initial agreement with the Owner and who will remain fully responsible and liable for any additional costs incurred including damages. 

=Products=
The Client must always operate and use the Products in accordance to its purpose, intended use and follow the Cleaning and Care Instructions supplied by the Owner.

The Owner has the right to state whether the Products for Hire are only for indoor or outdoor with undercover use. The Owner has the right to refuse to hire out the item should they find that the Client wants to use it for outdoor use.

Once the Client receives the Products, they accept all responsibility and liabilities until they return the Products and has been checked by the Owner.

The Client must ensure that the Products are not to be left outside in damaging weather conditions as our Products are not weatherproof nor waterproof.

Care and Cleaning Instructions

The below Care and Cleaning instructions fully applies to Clients who require Prop Hiring services only.

Clients who chooses the Event Styling and Event Planning packages will have cleaning as part of their package but they will still need to comply with the instructions below to avoid any misuse of the Products they hire and prevent any loss or damages to the Products.

The Client must ensure that all Products hired are cleaned upon completion of use and returned in the same condition as when it was hired out. There should be no food scraps or liquid marks or candle wax on the Products. If the Products are returned without being cleaned or damaged, the Owner will inform the Client and deduct the cleaning fee (or replacement fee if the damage is severe) from the Client’s bond or against their credit card. 

The Owner will provide their cleaning and care instructions to the Client via email on the day of the Client picks up the products or when the Owner and/or Contractors deliver the Products. Below are some steps to follow regarding particular Products so please ensure that the following steps are followed while cleaning the below items:
– Charger plates should only be wiped clean with a damp cloth – Please DO NOT place in the dishwasher
– Cutleries are to be hand-washed only and properly dried with a clean cloth – Please DO NOT place in the dishwasher
– Any dessert related Products such as cake stands are to only be wiped clean with a clean cloth. Please DO NOT submerge in water or use chemicals such as detergent.
– With linen products, the Owner has added laundry fee on the Client’s invoice based on how much linen is hired out. The Client must ensure that they take care and return them without any damages (such as cigarette burns, chewing gum, candle wax or hard stains like red wine or sauce).
– Furniture (such as tables, chairs, thrones, chaises, carts or backdrops) are to be treated with care and not subject to any damages when returned (such as cigarette burns, chewing gum, candle wax or hard stains like red wine or sauce). Any damages resulted from leaving the furnitures outside such as water damage or sun damage will automatically be considered as
– Props and/or Decoration Products are to only be used according to their guidelines. The Client must ensure that these items are not misused during their hired period. They are not to be climbed or ride or sit on (such as plinths, backdrops, carts and animal statues). Children should not be left unsupervised around these Products (especially on Prop High Chairs which is only recommended for short time supervised use)

=Loss or Damages=
This applies to all Clients including Clients requiring both Event Stylist and Event Planning services.

The Client must ensure that the Products has been safely stored and protected by loss, damages, theft and/or seizure. The Client should immediately notify the Owner should the products be lost, damaged or stolen.

As a result of this, the Client agrees to pay for all the Products that is not returned to the Owner upon finalising their account. After communicating to the Client the total cost to replace the Products not returned or have severe damages, the Owner will either deducted the cost from the Client’s bond and/or against their credit card. 

Replacement fee will be based on the current market pricing and/or the availability.

=Insurance=

The Client is responsible for all appropriate insurance policies which will covers all liabilities incurred as well as property and casualty insurance in amounts necessary to protect the Owner, Zamaica t/as Zamaica Events and Hampers and their Products against all claims, loss and damages.

The Owner, Zamaica t/as Zamaica Events and Hampers, will not be responsible nor liable for any injury that may have been sustained by any attendees of the Client’s event from the hire period and thereafter due to any Products that the Owner supplied. The Client understand that any injuries sustained by their attendees will be their responsibility and any damages caused to these Products are subject to the Client paying for any damages.

=Product Hire Rates=
Product Hire Rates only covers the hiring cost of the Product and will not include any other services (such as set-up or delivery and collection by the Owner).

A minimum hire charge of $100 applies for all small pick-up orders and a $250 charge applies for delivery orders. This does not include the cost of delivery and collection by the Owner

=Product Hire Period=
For Clients willing to pick up and return the Product for Hire, the Owner has set a 1 day hire out between Monday and Thursday and 3-day hire out for Friday & return on Monday for all their Products.

For Clients who opt for delivery and collection by the Owner, it will be delivered and collected as per both parties agreement.

=Product Pick-Up and Drop-off by the Client=
The Client can pick-up hired items at 54 Industry Road, VINEYARD, NSW 2765. With respect to operating our business at Storage King, the Owner is only accepting pick-ups and drop offs by the Client strictly within the allocated Pick-Up or Drop-Off Hours below and by appointment by calling the Owner directly ahead of their arrival on 0432 603 767. The Owner will ensure to prepare the products the Client has hired and provide it upon arrival. 

Our Pick-Up or Drop-Off Hours are below and strictly by appointment:

Monday          9.30am to 3pm
Tuesday           9.30am to 3pm
Wednesday    9.30am to 3pm
Thursday         9.30am to 3pm
Friday              9.30am to 3pm
Saturday         Closed for Pick-Up and Drop-Off
Sunday            Closed for Pick-Up and Drop-Off

We will be closed during Public Holidays so if you have orders to pick up or drop off, please do so on Thursday (if Friday is PH) and Tuesday (if Monday is PH).

When it comes to returning or drop-off, the Client must ensure to call the Owner ahead of their arrival as the hired Products need to be returned directly to the Owner. Under no circumstances should the Client leave the Products unattended or leave under “the care of Kennards Self Storage staff” as they are not obligated to accept these Products and will reject the Client’s request to leave it there. Until the Owner has collected the Products and have attained a signed Return Form from the Client or their Representative, the Client will be fully responsible and liable for any loss or damages of the Products.

A $25 late/extension fee for each item per day will apply should the Client fail to return the Products within the allocated Pick-Up or Drop-Off time frame above which will be deducted off their bond or charged on their credit card. 

=Delivery and Collection – by the Owner and their Contractors=
Delivery and collection can be arranged prior to the Event date and the Client will incur additional fee that is payable 14 days prior the event date. 

Should the Client only hire a few light items that can be easily delivered, the event venue is within 10kms from St Marys and the Owner has a free time slot to make a delivery, the Owner will consider providing the Client with free delivery.

Unless the Client has chosen additional services we provide such as Event Styling, Event Day Co-ordinating or Event Planning, Zamaica t/as Zamaica Events and Hampers and their Contractors DO NOT set-up, clean and pack down the Hired Products. This is the responsibility of the Client.

 – Drop in Time – is the agreed time for the Owner and/or their Contractors to drop off the Hired Products and the Client or their Representative is present to receive the agreed items they hired without delay. The Client or approved Representative are to inspect the condition of the products and sign the delivery slip (Terms and Conditions will be included with the paperwork), show their License ID, fill out a Return of Bond form and provide the bond (if preferred option is cash).

– Drop Out Time – is the agreed time for the Owner and/or their Contractors to pick up the hired Products without delay from the venue. The Client must ensure that the hired Products have been cleaned and packed, near the drop off zone in a safe and under a covered area (away from danger of being damaged) prior to the collection time. Additional charges may apply should there be any delay. 

The Owner, Zamaica t/as Zamaica Events and Hampers delivery services is strictly a “Drop and Go” service. The Client must ensure that it is easily accessible, ground level or in a garage premises. 

The following may incur extra charges:
– if the Client request to take the hired Products beyond the ground floor level of the event venue/premises
– If the Client event venue/premises is more than 20 metres from where the Owner and/or their Contractors has parked their truck or van
– If the hired Products need to be carried via stairs, escalators, elevators/lifts or a steep descent
– if the Client have hired a large quantity of Products that requires time and manpower to load and unload from the van or truck
– if the Client require delivery and pick up services outside our business hours (eg weekends, midnight pick-ups and public holidays)

It is the responsibility of the Client to communicate any of these challenges as if the Owner or their Contractors shows up and have not been informed prior to the event date, the Owner has the right to refuse to do any of these extra challenges. This is due to the man power we have available at the time we make the delivery.

=Payments=
Once the Owner, Zamaica t/as Zamaica Events and Hampers, has provided the free quote to the Client, the Client has 14 days to accept the quote.

The Client must ensure that they are familiar with these terms and conditions of the Owner before they agree to go ahead.

Once the Client accept and agree with the terms, they have to make a deposit according to the following:
Over 12 months – 25% of the total quoted price
Between 6 to 12 months – 50% of the total quoted price
Between 3 to 6 months – 75% of the total quoted price
Full Payment (100%) must be received 14 days prior to the event date 

The payment can be paid as per below payment options: 

– Bank Transfer – Bank Details are provided on the quote and invoice
– Credit Card – 2.5% merchant fee applies to credit cards payments
– Cash – for pick-up only that is under $100 and must be the correct quote amount as no change will be given

The Client agrees to pay the balance for the prop hire, styling, day co-ordinating and/or planning services 14 days prior to the event.

=Bond Payment=
It is the responsibility of the Client to ensure that they pay in cash or that their bank transfer has been cleared and received by the Owner prior to receiving the agreed hired Products.

Options for the Bond Payment:
– $100 cash or bank transfer for any orders under $100
– $250 cash or bank transfer for any orders between $100-$250
– any orders exceeding $250.00 will require a $250 cash or bank transfer bond payment plus a copy of the Client’s credit card and signed Credit Card form for security.

NOTE: We DO NOT accept Debit Card OR Paypal for bond payment on any orders.

Bonds via Bank Transfer – The Client must ensure that they make a bank transfer 3 business days prior to the event in order for the funds to be received by the Owner on time and must provide proof of transfer with the transaction date to the Owner via email so that the Owner will be able to track and confirm receipt. The Owner has the right to request for bond payment in cash should the fund transfer fail to be received by the Owner at the time of collection. If the bank transfer has been received after the collection, the Owner will refund both the bank transfer and the cash bond payment to the Client less any additional costs such as cleaning and/or damages.

Return of Bond Payment

The Owner has the right to withheld in returning the bond until they can properly review the returned hired Products.

The Owner will return the bond via bank transfer only under a nominated bank account within 48 hours of the return (by the Client) or collection (by the Owner) in order for us to have time to inspect all hired items. 

The hired Products must be received in the same condition as it was hired out (picked up by Client or delivered by Owner). If the Products comes back unclean or has minor wear and tear, the Client will incur a small fee but if the Products has been returned with severe damages or loss then the Owner is to deduct it from the client’s bond and further request for the Client to reimburse them should the replacement cost exceed the bond fee.

=Changes to Bookings=

Zamaica t/as Zamaica Events and Hampers will respect and comply to the COVID restriction.

Should the date of the Client’s event change not more than 90 days from the initial agreed event date, they should contact Zamaica t/as Zamaica Events and Hampers (by emailing us on [email protected]) more than 14 days (if in lockdown) or 30 days (if not in lockdown) before the initial agreed event date and seek approval from the Owner. Changes to their bookings will depend on the the availability of the Products (they have paid to hire on the initial agreed event date) on the new event date and availability of the Owner and their Contractors to deliver the Products or Services on the new date. Additional charges may be incurred by the Client for changes to their booking (such as admin fee and delivery).

Should the venue of the Client’s event change, they should contact Zamaica t/as Zamaica Events and Hampers (by emailing us on [email protected]) more than 14 days (if in lockdown) or 30 days (if not in lockdown) before the initial agreed event date and seek approval from the Owner. Changes to their bookings will depend on the availability of the Owner and their Contractors to deliver the Products or Services to the new venue. If the new venue is more than 10kms from the original venue and the Owner has other bookings that day that they cannot accommodate this new venue change then the Owner has the right to reject the Client’s request and the Client’s booking will be subject to our Cancellation Policy. Additional charges may be incurred by the Client for changes to their booking (such as admin fee and delivery).

If the Owner is notified about the changes to the date or venue less than 14 days (if in lockdown) or 30 days (if not in lockdown) before the agreed event date, the Client is subject to our Cancellation Policy.

The Client has only one opportunity to make changes to the date and venue. Any further changes to the Client’s booking will be subject to our Cancellation Policy

=Cancellation=
To avoid misunderstanding, the Client must provide confirmation of cancellation to the Owner by emailing us on [email protected] more than 14 days (if in lockdown) or 30 days (if not in lockdown). The Owner will not accept cancellation made verbally by the Client.

Cancellations for Products for Hire:
Except for paid bonds, the Owner will not be issuing monetary refunds for any cancellation (as per below policy), rescheduling or postponement (please refer to the above Change to Bookings policy). We will only offer the Client a credit note voucher to which the amount will depend on the terms below and will be valid for 12 months from the issue date and not transferrable to another person. 

Cancellation outside 30 days prior to the Client’s agreed event date will incur administration fee of $100 which will be deducted off the Client’s deposit and the rest of their deposit will be issued as a credit note to the Client

Cancellation within 14-30 days prior to the Client’s event date will forfeit 50% of their deposit to the Owner and the rest of their deposit will be issued as a credit note to the Client

Cancellation within 14 days of the Client’s event date will forfeit 100% of their total payment to the Owner.

Changes to the bookings including removals of Products can only be made 30 days prior to the Client’s agreed event date and with the Owner’s approval. (please refer to the above Change to Bookings policy)

Any addition of Products is subject to availability and will incur additional fee. 

Balloon Arrangements is just for the purchase of Balloons and any Balloon Accessories that are available for sale.

Our Balloon Arrangements are made to order and will require some notice. It will also depend on our availability for the day (event date) and the stock we have available based on the balloon colour, size, style and quantity. Below is just a guideline of our notice timeframe:

2-3 Days for Helium-filled, Centrepieces, Floor Columns or Bouquets
4-14 Days for Arch, Hoop, Garland and Wall – depending on the size of the job

Any Prop Hire items required to further support huge balloon arrangements can be included on the Client’s quote or order through the Product for Hire section. These hired items will remain property of Zamaica t/as Zamaica Events and Hampers and will need to be returned to us as per our Terms and Conditions above regarding Props for Hire. Refundable bonds will apply for any Props hired.

Upon Zamaica t/as Zamaica Events and Hampers providing the free Quote, the Client has 7 days to accept and/or must make the full payment 7 days prior to the Event Date to secure their purchase and hired items. No refunds will be given for any cancellation.

Pick Up by Client is by appointment only and only until we provide confirmation that we have fully received the payment. The Client is responsible for ensuring that their vehicle has adequate space for the balloon arrangements and hired props.

Delivery and set-up services are available for additional fee.